Frequently Asked Questions

General Questions

What is ServiceVisit?: ServiceVisit is a platform that creates a permanent, verified record of your home's service history through our Digital Home Passport system. We connect homeowners with trusted service providers and automatically document all maintenance and service visits.
What is a Digital Home Passport?: The Digital Home Passport is a comprehensive, cryptographically verified record of your property's maintenance history, installed systems, service visits, and documentation. It's portable and can be transferred when you sell your home.
How does cryptographic verification work?: Every service record is cryptographically signed and stored using blockchain-like attestation technology. This ensures records cannot be altered or deleted, providing permanent proof of service history.

Is ServiceVisit really free for homeowners?: Yes! ServiceVisit is 100% free for homeowners with no time limits, hidden fees, or credit card required. We believe every homeowner deserves access to their property's service history.
How do I claim my property?: Create a free account, navigate to "Claim Property," enter your address, and complete the verification process. We'll verify your ownership and create your Digital Home Passport within 24-48 hours.
Can I manage multiple properties?: Yes! You can claim and manage unlimited properties with your free account, making it perfect for homeowners with multiple properties or rental investments.
What happens when I sell my home?: You can easily transfer the Digital Home Passport to the new owner. This documented maintenance history can increase your home's value and speed up the sale process.

How much does ServiceVisit cost for providers?: Plans start at $29/month for the Starter plan. All plans include a 30-day free trial with no credit card required. See our provider pricing page for details.
How do I add technicians to my account?: Go to Provider Dashboard → Manage Users → Invite Technician. They'll receive an email invitation to create their account and join your team.
How do customers find my business?: Your provider profile appears in our public directory where homeowners search for services. Higher-rated providers with complete profiles appear first in search results.
Can I cancel anytime?: Yes! All provider plans are month-to-month with no long-term contracts. You can cancel anytime from your account settings.

Is my data secure?: Yes! We use enterprise-grade encryption for all data storage and transmission. All service records are cryptographically verified to prevent tampering.
Who can see my property's service history?: Only you (the property owner) and service providers who've worked on your property can see service records. You control who has access and can transfer ownership when selling.
Do you sell my data?: Never. We will never sell your personal information or property data to third parties. See our Privacy Policy for complete details.

Is there a mobile app?: Yes! ServiceVisit is available on iOS and Android. Download from the App Store or Google Play. The mobile app is free for all users.
What file types can I upload for documents?: We support PDF, JPG, PNG, and common document formats. Individual files can be up to 25MB. Free accounts get 5GB total storage; premium plans get unlimited storage.
Do you have an API?: Yes! API access is available on Enterprise plans for providers. Contact our sales team for API documentation and integration support.