Walter reply drafts
When you are replying to a customer in a conversation, you can ask Walter, ServiceVisit's AI assistant, to draft the reply for you. The Ask Walter button appears above the reply box on an active conversation.
Walter's draft is shown as a suggestion, and nothing is sent. You can choose Use This Draft, which copies the text into the reply box, or Try Again to ask for another. Whatever is in the reply box is still yours to read and edit, and it goes to the customer only when you send it yourself.
Every draft is checked by a safety validation step before you see it. If a draft fails that check, no text is offered and you are told it was blocked, so you can try again or write the reply yourself.