Assign a Job
ServiceVisit lets you decide who is responsible for a Job and which technician takes the work. You can set, change or clear a Job's owner, assign the primary technician to a Work Order, remove a technician's assignment, and change the scheduled window for an assignment.
You would use this when a request comes in and needs to go to someone, or when plans change and the work has to move to a different technician or a different time. The Job stays the customer's request. The technician assignment is attached to the Work Order, which is the single assignment under that Job.