Availability & service areas

Manage team availability, locations, service areas and closures.

9 articles

• Declare Your Own Availability →A technician can record their own working pattern in ServiceVisit: for each day of the week, whether they work and the hours they start and end. A day left unticked is recorded as a day they do not…
• Declaring Your Own Working Days and Time Off →Every technician can record when they work. You set the days you normally work and the hours you start and finish, and you add dated exceptions for time off, a half day or an extra shift. These…
• Holidays and One-Off Hours for a Location →Holidays and exceptions tell ServiceVisit when a location is closed or keeps different hours, so work is not scheduled or offered to customers on those days. Holidays are closure days. Exceptions…
• How Availability Affects Scheduling and Online Booking →Declared working days and time off are information for the people who schedule, and they are what online booking uses to offer customers a time. They flag problems rather than block work, so a job can…
• Manage Team Availability →An administrator can change any technician's working pattern from the Team Availability page. They can set which days a technician works and the hours, and they can add, change or remove dated…
• Service Radius and ZIP Code Coverage for a Location →When a business has more than one location, each booking needs to go to the right one. Every location has a service radius, and can also claim specific ZIP codes outright. This guide explains how the…
• Setting Up Your Business Locations →A location is an office, shop or branch your business works from. Each location has its own address, time zone, business hours, booking rules and coverage, so a business with more than one branch can…
• View Team Availability →The Team Availability page shows when each technician works, so a dispatcher can schedule against real hours instead of guessing. It lists the technicians at a location with the days and hours each…
• Viewing and Managing Your Team's Availability →The Team Availability page shows every schedulable technician's working days for one location, plus upcoming time off. People who schedule work can read it. People with permission to manage…