Your Saved Cards With a Provider

Availability: all plans

A provider you work with can keep a card of yours on file so they can charge it later for amounts you separately authorize, such as the payments on a payment plan. You can always see which cards a provider holds for you, how each was authorized, and you can replace or remove any of them yourself. This guide explains where to find them and what each choice does.

Before you start

Sign in to your customer account and make sure you are linked to the provider. Cards are stored with each provider's own payment processor, so the list on one provider's page covers that provider only. Your card number is never shown to you or stored by ServiceVisit; you see the brand and the last four digits.

Steps

See your cards.

Open My Providers and open the provider's relationship page.
Find Your Cards on File. Each card shows its brand and last four digits, when it expires and when it was saved.
A card marked Charged first is the one the provider tries first. A card marked Expired is past its expiry month.
If a payment plan collects automatically from a card, that card shows Automatic payment plan charges this card.
Under the list, a line for each card says how it was authorized: by you, with your in-person signature, or recorded by the provider as authorized by you. When the provider recorded it, the line adds that ServiceVisit did not verify that authorization. If there is no record, it says "Authorization unknown".

Replace a card.

Next to the card, select Replace. The page is titled Replace your card.
Read the statement of authorization above the form, then enter the new card in the secure form. Your card details go directly to the provider's payment processor.
When it is saved, you see "Your card was replaced." A payment plan that was using the old card carries on with the new one, nothing is interrupted, and if the old card was the one charged first the new one takes that place.

Remove a card.

Next to the card, select Remove. A window asks "Remove ... ?" and says the provider will no longer be able to charge this card.
If a payment plan depends on the card, the window warns that automatic payments on the plan will stop. You will be reminded when each installment is due, and what you owe does not change.
Select Remove card to confirm, or Keep card to leave it as it is.

Tips

If a payment plan uses the card, choose Replace instead of Remove to keep automatic payments running.
You cannot add a brand-new card from this page; the provider adds cards, and you can replace or remove the ones they hold. To switch the card used for one payment plan only, use the plan on its invoice (see the installment plan guide).
The provider is told when you replace or remove a card, and a note is added to your record in their customer history under your name.

If something goes wrong

If you see "We could not load your cards on file just now", try again shortly. It does not mean you have no cards.
"No cards on file" means the provider does not hold a saved card for you.
"The card could not be removed. Please try again." means nothing changed. Try again, and contact support if it keeps happening.
If the replace page says the provider cannot accept card details right now, their payment setup is not active. You can still remove the card they hold.
"We could not open the card form" means the secure form did not load. Go back and select Replace again.

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