Adding and Correcting Time

Availability: all plans

A technician can add time that was never recorded, and can correct time that was recorded wrongly, including time a manager rejected. This guide covers adding a manual entry, fixing a rejected timesheet and resubmitting it, and settling the items listed at the end of the day.

Before you start

Adding an entry and correcting rejected time need the manual-time capability. Without it, the correction form for rejected time does not appear.
Manual entries are for the signed-in technician on the day shown on Timesheets. Use the date arrows first if the time belongs to another day.
A manager who finds a wrong time during review can correct it and approve in one step; see the guide on approving timesheets.

Steps to add time

Open Timesheets and move to the right day.
Select Add Manual Entry. The Add Manual Time Entry window opens.
Choose a Work Order from the list of assigned work orders for that day.
Enter a Start Time and End Time, or instead enter Total Duration (minutes). If you enter a duration, the start and end times are ignored.
Add Notes (Optional) if useful, then select Add Time Entry.

A work order with no time also shows Add Time, which opens that work order's execute page.

Steps to correct a rejected timesheet

A red notice, Time needing changes, lists rejected work and the manager's reason. Select the work order and date to open that day.
Under the work order, Timesheet rejected shows the Reason. Open Review and correct recorded time.
For each entry, change Start and End, enter a Correction reason (required), edit Notes if needed, and select Save correction.
After you have corrected at least one entry, Resubmit for approval appears. Select it.

Steps to settle the end of day

In End of day, work through Time events to fix and Time on site that ended on its own as described in the guide on automatic timekeeping.
Select Submit my day. Submitting warns but never blocks, and a submitted day shows who submitted it and when.

Tips

Every correction keeps a reason, and managers can see the before and after of each one in the approval queue.
Correcting an automatically closed end counts as confirming it.
The reason field is required on every correction.

If something goes wrong

If Resubmit for approval is missing, the message "Correct at least one entry, then return here to resubmit" is shown; correct an entry first. Only entries that have an end time can be corrected.
If a validation message appears on the add window, check that a work order is chosen and that you entered either start and end times or a duration.
If Add Manual Entry produces an error about permission, your role lacks the manual-time capability.

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